This Privacy Notice is our way of telling you how we collect your information, why we need it, and how we use it.
For our website (the "Site in the UK, and for information otherwise collected under this Privacy Notice, Therapy is the data controller that is responsible for your privacy. Therapy is located at Golden Square, Petworth, West Sussex
INFORMATION WE COLLECT AND HOW WE USE YOUR INFORMATION
There are three general categories of information we collect: (1) Information you give to us; (2) Information we automatically collect from your use of the Site (3) Information we collect from third parties.
We use your information in several different ways. What we do with your information depends on when we collect it and what we collect. We may anonymize your information for any purpose permitted by applicable laws.
Information you give to us.
Your name and contact details (such as your email address, mailing address, phone number and password)
Your communications and contact history with us (such service call recordings, chat and instant messages, or communications with our social media channels)
Other information (such as product reviews, forum posts, survey responses, participation in promotions, and other user-generated content)
We use your communications and contact history with us, as well as other information such as additional profile information, to operate, protect, improve and optimize the Site and to personalize and customize your experience. We have a legitimate interest in improving the Site, as well as user experience.
Analytics, training and quality assurance
We may use information you provide to us to train our staff, improve our services, and perform other internal analytics and performance monitoring.
Communication, marketing and advertising
We may use information you provide to us to deliver and personalize our communications with you, or to administer referral programs, rewards, surveys, sweepstakes, contests or other promotional activities. This processing can be pursuant to your consent or pursuant to our legitimate interest in undertaking marketing activities to offer you products or services that may be of interest.
Information we automatically collect from your use of the Site
Log data and device information (such as details about how you've used the Site, IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, location data and page/product views or clicks)
Geo-location information (such as IP address, browser information or mobile GPS information)
Cookies and similar technologies (such as web beacons, pixels, and mobile identifiers)
How we use information we automatically collect
Why we collect it
Communication, marketing and advertising
We may use automatically collected information such as cookies and similar technologies to provide the most relevant advertising to you. This processing can be pursuant to your consent or pursuant to our legitimate interest in undertaking marketing activities to offer you products or services that may be of interest.
Customer preference cookies, which help us remember your preferences (like your language or location) and make your experience more personalized to you.
We also use web beacons (or "web bugs" or "clear GIFs") to help us identify your computer and evaluate user behavior, such as reactions to promotions. Web beacons are small GIF files that can be hidden in other graphics, emails, or similar. The information collected by web beacons cannot be used to identify you and are not associated with information on your computer or database. To prevent web bugs on our site, you can use tools such as AdBlock Plus. To prevent web bugs in emails, please set your mail program so that no HTML is displayed in messages. Web bugs are also prevented if you read your e-mail offline.
MARKETING AND BEHAVIORAL ADVERTISING
If you provided your consent, we will send you marketing communications by email to keep you informed of new products, promotions, and other information we think may be of interest to you. In compliance with applicable law we will also send you marketing communication per email, if you have purchased a product from us and have not unsubscribed from receiving marketing emails
You can stop receiving marketing messages from us at any time through by contacting us at firstname.lastname@example.org To stop direct marketing messages you can also click on the "unsubscribe" link in any marketing email you receive from us. Once you do this, we will update your profile to ensure that you do not receive further marketing messages from us. Please note that it may take up to 48 hours to process your request and update our systems. Note that if you request that we stop sending you marketing messages, we will not stop sending you administrative and services communications (such as order updates and other important or transactional information).
Please note that if you use more than one name or email address when communicating with Therapy, you may continue to receive communications from us to any name or email address not specified in your opt-out request.
KEEPING YOUR INFORMATION
When we no longer have a need to keep your information, we will either delete it from our systems or anonymize it so that it no longer identifies you.
YOUR RIGHTS AND CHOICES
You have the following rights related to the information that we maintain about you:
The right to be informed about how your information is used. This is the reason we provide this Privacy Notice to you.
The right to access the information we hold about you.
The right to request the correction of inaccurate information we hold about you. You can correct some of this information in your account settings.
In some circumstances, the right to request that we delete your information, or stop processing it or collecting it.
The right to stop direct marketing messages, which you can do by clicking on any "unsubscribe" link in any marketing email you receive from us. You also have the right to withdraw, with effect for the future, your consent for other processing activities for which you have given us your consent.
The Site is not directed to children under the age of 16, and we do not knowingly collect information from children under 16. If we learn that we have collected information from a child under 16, we will take steps to obtain the consent of that child's parent or guardian prior to processing that child's information any further. If do not obtain the parent or guardian's consent, we will delete the child's information from our systems.